Frequently Asked Questions

We are pleased to offer a $10 shipping credit for all orders above $75. Shipping costs vary by brand. If you order products from multiple brands, shipping fees will be added for each brand. Some brands charge a flat shipping fee per order, others charge shipping based on the number and type of products in your cart. 

Please reference the product page for the most accurate and up-to-date information about typical time for receiving your product.

If you need something urgently with a hard cut-off date please reach out to us to confirm delivery times before placing an order (we can tell you where exactly the item ships from and expedite delivery in some circumstances).

Note that delivery dates indicated in the product page reflect averages across our orders and we cannot guarantee delivery by the date indicated. Your order may arrive later than stated in the product page due to issues with fulfillment, shipping delays, or customs delays if the product ships from outside the United States.

We have a 30-day return policy, which means you have 30 days after receiving your item to return it. To start a return, visit our return page.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging.

Non-returnable items include:
-Items marked as final sale 
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items

-All products marked as made to order

To start a return, visit our returns page. If your return meets the eligibility criteria, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be properly packed in the items original packaging and sent to the address we provide you during authorization.

If you placed your order less than 30 minutes ago, you can edit your order online by clicking the order status link in your order confirmation email.

After 30 minutes from when your order was placed, we cannot guarantee any cancellations or changes, but we may be able to make changes if the order has not shipped yet and the shipping team is able to confirm cancellation before a tracking number is generated.

Orders that have already shipped cannot be changed or canceled.

If you want to cancel or make changes to your order, please reach out to
our support team at care@easytot.com. 

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