Felt Koala Holding Heart Ornament

We accept returns within 30 days of delivery for most items, as long as they are received back to us unused, unworn, and in their original condition with tags and packaging. To be returnable and refundable your return must be scanned by the chosen carrier within 30 days from the delivery date.

How to Start a Return

To begin a return, please click here or email us at care@easytot.com if the item received was defective or not as ordered with a photo.

Eligibility Criteria

Returned items must meet all of the following:

• Unworn, unwashed, and unused
• In original packaging, with all original tags attached
• Free of odors or any signs of use
  

Non-Returnable Items

We do not accept returns on:

• Items received more than 30 days ago
• Final sale or made-to-order items
• Gift cards
• Personalized, monogrammed, or customized items
• Underwear
• Items missing original tags or packaging
• Items that have been worn, washed, assembled, or visibly used

Return Options

We offer two return options. Please read carefully before choosing:

1. Store Credit (Best Option)

• You will receive a free return shipping label (shoes/clothing only)
  
• No restocking fees
• Store credit can be combined with any discount code on a future purchase. It never expires.

2. Refund to Original Payment Method

• You must purchase your own return label during the return process
• A 25% restocking fee applies to items priced $100 or above (except clothing and shoes)
  

We are not able to provide free labels or make exceptions for customers who choose a refund to original payment method.

Original shipping charges (if any) are non-refundable

Restocking Fees

Restocking fees apply when you return an item priced >.$100 and you request a refund to your original payment method instead of store credit. We also reserve the right to apply restocking fees for certain items priced less than $100 when they are not returned in resellable conditions - e.g. you removed the original packaging. If you remove the original packaging we reserve the right to reject the return, however we may simply apply a restocking fee on a case by case basis so your return will still be accepted.

Exchanges

We do not offer traditional exchanges. If you'd like to exchange an item, please select store credit when starting your return, and use that credit to place a new order for the item you want.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 3 days of delivery at care@easytot.com with photos and a description of the issue. We will work with you to resolve it as quickly as possible.

Order Changes & Cancellations

Once your order is placed, we begin processing it right away. Orders cannot be canceled or modified once they are in transit. If you need to make a change, contact care@easytot.com as soon as possible.

Shipping Responsibility

We are not responsible for packages after they have been marked as delivered by the carrier. Please ensure that your shipping address is secure. We cannot offer refunds or replacements for packages confirmed as delivered.

Return Abuse Policy

To ensure fair use of our return policy, we monitor return activity. Excessive or abusive return patterns may result in future order restrictions or refusal of service.

Effective Date: July 27, 2025

Questions? Contact us at care@easytot.com