Escape Room X-factor Puzzle - Crazy X Puzzle

We accept returns within 30 days of delivery for most items, as long as they are received back to us unused, unworn, and in their original condition with tags and packaging. To be returnable and refundable your return must be scanned by the chosen carrier within 30 days from the delivery date.

How to Start a Return

To begin a return, please click here or email us at care@easytot.com if the item received was defective or not as ordered with a photo.

Eligibility Criteria

Returned items must meet all of the following:

• Unworn, unwashed, and unused
• In original packaging, with all original tags attached
• Free of odors or any signs of use
  

Non-Returnable Items

We do not accept returns on:

• Items received more than 30 days ago
• Final sale or made-to-order items
• Gift cards
• Personalized, monogrammed, or customized items
• Underwear
• Items missing original tags or packaging
• Items that have been worn, washed, assembled, or visibly used

Return Options

We offer two return options. Please read carefully before choosing:

1. Store Credit (Best Option)

• If your return contains shoes or clothing (at any price points) or items priced below $100, you will receive a free return shipping label (shoes/clothing only)
• We are unable to provide a free return label for bulky items
• Store credit can be combined with any discount code on a future purchase. It never expires.

2. Refund to Original Payment Method

• You can purchase your own return label during the return process using our discounted carrier rates
  

Original shipping charges (if any) are non-refundable

Exchanges

We do not offer traditional exchanges. If you'd like to exchange an item, please select store credit when starting your return, and use that credit to place a new order for the item you want.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 3 days of delivery at care@easytot.com with photos and a description of the issue. We will work with you to resolve it as quickly as possible.

Order Changes & Cancellations

Once your order is placed, we begin processing it right away. Orders cannot be canceled or modified once they are in transit. If you need to make a change, contact care@easytot.com as soon as possible.

Shipping Responsibility

We are not responsible for packages after they have been marked as delivered by the carrier. Please ensure that your shipping address is secure. We cannot offer refunds or replacements for packages confirmed as delivered.

Return Abuse Policy

To ensure fair use of our return policy, we monitor return activity. Excessive or abusive return patterns may result in future order restrictions or refusal of service.

Effective Date: Aug 25, 2026

Questions? Contact us at care@easytot.com